Effective Date: 16th June, 2026

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At Kaya Style, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return guidelines below.

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Return Eligibility

Items may be returned if:

• Returned within 14 days of delivery

• Unused and unworn

• In original packaging

• With all tags, accessories, and authenticity materials intact

• Free from damage, stains, perfumes, or alterations

Non-Returnable Items

The following items cannot be returned:

• Personalized or customized products

• Gift cards

• Sale or clearance items (unless defective)

• Products damaged through misuse

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Return Process

To initiate a return, please contact our customer care team with:

• Order number

• Reason for return

• Photos (if applicable)

Once approved, return instructions will be provided.

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Refunds

After inspection and approval, refunds will be processed to the original payment method.

Refund processing may take 7–14 business days depending on your financial institution.

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Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

 

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error by Kaya Style.

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